Amjad Alkawam

Atlanta GA · (518) 364-7492 · [email protected]

I have experience in Virtulisation, Cloud, Storage and Networking, and I use Automation to verify my work using Python and Powershell.


Experience

Change Management Engineer

  • Experienced Virtualization Engineer specializing in HPE Alletra Storage, VMware vSphere (ESXi, vCenter), and automation for quality assurance using Python and PowerShell.
  • Skilled in orchestrating and managing containerized applications with Kubernetes, implementing modifications, and monitoring performance with Prometheus and Grafana.
  • Expertise in storage virtualization, firmware updates via HPE OneView and Synergy, and optimizing virtual infrastructure for efficiency and scalability.
  • Experienced Virtualization Engineer specializing in HPE Alletra Storage, VMware vSphere (ESXi, vCenter), and automation for quality assurance using Python and PowerShell.
  • Skilled in orchestrating and managing containerized applications with Kubernetes, implementing modifications, and monitoring performance with Prometheus and Grafana.
  • Expertise in storage virtualization, firmware updates via HPE OneView and Synergy, and optimizing virtual infrastructure for efficiency and scalability.
  • Conduct and lead Change Advisory Board (CAB) and Change Management Review Board (CMRB) meetings to ensure seamless infrastructure modifications.
  • Develop networking scripts for upgrades and quality engineering, enhancing operational efficiency.
  • Contribute to SDN network migration projects and wireless infrastructure, leveraging expertise in 802.11x, Radius, TACACS, and network testing (FTP, TCP/IP, ICMP).
Feb 2017 - Present

Momentum telecom / NOC Engineer

Intelitec Solutions
  • Monitor and support critical managed network elements using real-time alarming network fault notification, Juniper MX960 or MX2010 MX2020 EX 4200 Series, Router Series 2500, 2600, 2800, 3800, 7200 VXR.
  • Aids and coordination; facilitates efforts with multiple support organizations internally, service providers, vendors, and any other outside support organizations as needed.
  • Initiate, update, track, and close trouble tickets; create and send network alerts as needed to internal organizations (customer care, development, engineering, etc.).
  • Perform proactive/testing network elements (protocols) status and monitor health checks as part of normal activities (EIGRP and BGP).
  • Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.
March 2015 - Aug 2016

AT&T / Tech Mahindra (Network support)

Intelitec Solutions
  • Knowledge of system integration and networking architectures.
  • Infrastructure analysis (fiber, T1, T3 issues).
  • Customer Complaint Case Types:
    • Audio Quality
    • Call Routing
    • Applications
    • General Area Complaint
    • Microcell
    • MMS
    • SMS
    • Voice General Area Complaint
    • Voicemail
2014 – 2015

St. Peter's Health Partners IT Computer & Network admin

  • Developed and implemented PC inventory strategy initiatives for 9,200 PCs, including hands-on support for desktops, laptops, and WOWs.
  • Cable installations for LAN systems and telephone system wiring; troubleshooting wiring problems.
  • LAN systems installer/technician, Cisco routing and switching, troubleshooting wiring issues.
  • Configured and administered Active Directory, SCCM deployment (2012-2007), sites, collections, and objects.
  • Performed in-place and PC swap upgrades utilizing USB, PXE, and Windows 7.
  • Developed and implemented information assurance best practices for end-users to minimize the impact of OS upgrades.
2014 (3 Months)

Albany Medical Center. Dispatcher/ Call Center

Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits. Dramatically visualize customer directed convergence without revolutionary ROI.

July 2012 – May 2014

US Army, Iraq Interpreter

GLS

Served as an English-Arabic Interpreter with the U.S. Army in Iraq, facilitating communication between military personnel and local communities. Provided accurate translation for official meetings, intelligence briefings, and field operations. Assisted in cultural mediation, ensuring effective coordination between U.S. forces and Iraqi officials. Maintained confidentiality and accuracy in high-pressure environments..

2008 - 2011

Education

Kennesaw State University

Master of Information Technology
Information Technology

GPA: 3.8

August 2015 - May 2017

Kennesaw State University

Over 80 Credits in Science Classes
Biology and Chemistry Classes

GPA: 3.6

August 2015 - May 2017

International School

Computer's Communication Engineering
August 2003 - May 2007

Skills

Programming Languages & Tools
Workflow
  • Alletra Storage
  • Python, GO, Powershell (PowerCLI)
  • Docker,Kubernetes,Prometheus,Grafana, Ansible
  • Virtualization(Advanced troubleshooting)

Interests

I have a diverse range of interests that blend outdoor adventure, technology, and creativity. I enjoy hiking and traveling, always seeking new landscapes and cultural experiences that broaden my perspective. Whether trekking through scenic trails or exploring new destinations, I value the sense of adventure and discovery. my passion for technology extends into both gaming and scientific pursuits. I enjoy strategy video games, appreciating the challenge of tactical thinking and long-term planning. Beyond gaming, I deeply interested in computer science projects, particularly in bioinformatics and drug discovery. I find the intersection of computing and healthcare fascinating, using technology to contribute to scientific advancements. Music is another important aspect of my life, serving as both a source of relaxation and inspiration. Whether listening to different genres or exploring new sounds, I appreciate the way music enhances my experiences and fuels her creativity.

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Awards & Certifications

  • VMware vSphere 8.x Professional - Data Center Virtualization Issued Oct 2024 - Credential ID BDCM00911027
  • VMware Certified Technical Associate - Data Center Virtualization Issued May 2024 - Credential ID BDCM00911027
  • ITIL® Foundation Certificate in IT Service Management (ITIL 4 Edition) - Issued Dec 2023
  • Designing for Cisco Internetwork Solutions (DESGN) v3.0 (CCDA)
  • Cisco Certified Network Associate Security (CCNA Security)
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • Cisco Certified Networking Associate (CCNA)
  • GVF510 - Global VSAT Forum (GVF)