Amjad Alkawam

Atlanta GA · (518) 364-7492 · [email protected]

I have experience in Virtulisation, Cloud, Storage and Networking, and I use Automation to verify my work using Python and Powershell.

Experience

Change Management Engineer (Technical Solutions Cons III)

  • Experienced Virtualization Engineer specializing in HPE Alletra Storage, VMware vSphere (ESXi, vCenter), and automation for quality assurance using Python and PowerShell.
  • Skilled in orchestrating and managing containerized applications with Kubernetes, implementing modifications, and monitoring performance with Prometheus and Grafana.
  • Expertise in storage virtualization, firmware updates via HPE OneView and Synergy, and optimizing virtual infrastructure for efficiency and scalability.
  • Experienced Virtualization Engineer specializing in HPE Alletra Storage, VMware vSphere (ESXi, vCenter), and automation for quality assurance using Python and PowerShell.
  • Skilled in orchestrating and managing containerized applications with Kubernetes, implementing modifications, and monitoring performance with Prometheus and Grafana.
  • Expertise in storage virtualization, firmware updates via HPE OneView and Synergy, and optimizing virtual infrastructure for efficiency and scalability.
  • Conduct and lead Change Advisory Board (CAB) and Change Management Review Board (CMRB) meetings to ensure seamless infrastructure modifications.
  • Develop networking scripts for upgrades and quality engineering, enhancing operational efficiency.
  • Contribute to SDN network migration projects and wireless infrastructure, leveraging expertise in 802.11x, Radius, TACACS, and network testing (FTP, TCP/IP, ICMP).
Feb 2017 - Present

Momentum telecom / NOC Engineer

Intelitec Solutions
  • Monitor and support critical managed network elements using real-time alarming network fault notification, Juniper MX960 or MX2010 MX2020 EX 4200 Series, Router Series 2500, 2600, 2800, 3800, 7200 VXR.
  • Aids and coordination; facilitates efforts with multiple support organizations internally, service providers, vendors, and any other outside support organizations as needed.
  • Initiate, update, track, and close trouble tickets; create and send network alerts as needed to internal organizations (customer care, development, engineering, etc.).
  • Perform proactive/testing network elements (protocols) status and monitor health checks as part of normal activities (EIGRP and BGP).
  • Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.
March 2015 - Aug 2016

AT&T / Tech Mahindra (Network support)

Intelitec Solutions
  • Knowledge of system integration and networking architectures.
  • Infrastructure analysis (fiber, T1, T3 issues).
  • Customer Complaint Case Types:
    • Audio Quality
    • Call Routing
    • Applications
    • General Area Complaint
    • Microcell
    • MMS
    • SMS
    • Voice General Area Complaint
    • Voicemail
2014 – 2015

St. Peter's Health Partners IT Computer & Network admin

  • Developed and implemented PC inventory strategy initiatives for 9,200 PCs, including hands-on support for desktops, laptops, and WOWs.
  • Cable installations for LAN systems and telephone system wiring; troubleshooting wiring problems.
  • LAN systems installer/technician, Cisco routing and switching, troubleshooting wiring issues.
  • Configured and administered Active Directory, SCCM deployment (2012-2007), sites, collections, and objects.
  • Performed in-place and PC swap upgrades utilizing USB, PXE, and Windows 7.
  • Developed and implemented information assurance best practices for end-users to minimize the impact of OS upgrades.
2014 (3 Months)

Albany Medical Center. Dispatcher/ Call Center

Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits. Dramatically visualize customer directed convergence without revolutionary ROI.

July 2012 – May 2014

Education

Kennesaw State University

Master of Information Technology
Information Technology

GPA: 3.8

August 2015 - May 2017

Kennesaw State University

Over 80 Credits in Science Classes
Biology and Chemistry Classes

GPA: 3.6

August 2015 - May 2017

International School

Computer's Communication Engineering
August 2003 - May 2007

Skills

Programming Languages & Tools
Workflow
  • Alletra Storage
  • Python, Powershell (PowerCLI) , Bash Scripting
  • Docker,Kubernetes,Prometheus,Grafana, Ansible
  • Virtualization(Advanced troubleshooting)

Interests

I have a diverse range of interests that blend outdoor adventure, technology, and creativity. I enjoy hiking and traveling, always seeking new landscapes and cultural experiences that broaden my perspective. Whether trekking through scenic trails or exploring new destinations, I value the sense of adventure and discovery. my passion for technology extends into both gaming and scientific pursuits. I enjoy strategy video games, appreciating the challenge of tactical thinking and long-term planning. Beyond gaming, I deeply interested in computer science projects, particularly in bioinformatics and drug discovery. I find the intersection of computing and healthcare fascinating, using technology to contribute to scientific advancements. Music is another important aspect of my life, serving as both a source of relaxation and inspiration. Whether listening to different genres or exploring new sounds, I appreciate the way music enhances my experiences and fuels her creativity.

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Awards & Certifications

  • VMware vSphere 8.x Professional - Data Center Virtualization Issued Oct 2024 - Credential ID BDCM00911027
  • VMware Certified Technical Associate - Data Center Virtualization Issued May 2024 - Credential ID BDCM00911027
  • ITIL® Foundation Certificate in IT Service Management (ITIL 4 Edition) - Issued Dec 2023
  • Designing for Cisco Internetwork Solutions (DESGN) v3.0 (CCDA)
  • Cisco Certified Network Associate Security (CCNA Security)
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • Cisco Certified Networking Associate (CCNA)
  • GVF510 - Global VSAT Forum (GVF)