Amjad Alkawam

Change Management Engineer (Technical Solutions Cons III)

• Architected and led enterprise‐scale networking and platform solutions across Cisco and Aruba environments, delivering Python‐based automation (APIs, SSH, SNMP) for large, multi‐region customers, including North America–wide deployments such as Home Depot.
• Drove SDN, wireless, and container platform modernization initiatives, integrating Docker and Kubernetes‐based workloads with enterprise networking, authentication (802.1X, RADIUS, TACACS), and robust network validation practices.
• Owned design and execution of mission‐critical infrastructure changes, including switch upgrades, access point (AP) migrations, configuration templating, and standardized change workflows aligned with ITIL best practices.
• Acted as senior escalation point and technical authority, coordinating with Tier‐2 networking and field teams to manage hardware logistics, onsite dispatch, and resolution of complex customer issues.
• Architected virtualized and composable infrastructure platforms using HPE Alletra Storage, HPE Synergy, and HPE OneView, tightly integrated with VMware vSphere (ESXi, vCenter) and automation pipelines to enhance scalability, resiliency, and lifecycle management.
• Designed, deployed, and operated Kubernetes and OpenShift platforms, supporting Docker‐based containerized applications, implementing platform modifications, and delivering production‐grade observability using Prometheus and Grafana.
• Integrated Kubernetes platforms with enterprise ITSM workflows, leveraging ServiceNow for incident, change, and operational management across hybrid and on‐prem environments.
• Led storage and compute optimization initiatives, including firmware lifecycle management, storage virtualization, and performance tuning across HPE infrastructure stacks.
• Chaired and led Change Advisory Board (CAB) and Change Management Review Board (CMRB) meetings, ensuring risk‐aware, auditable execution of infrastructure, cloud, and platform changes.
• Supported and analyzed HPC environments, maintaining GPFS clusters and troubleshooting high‐performance computing platforms integrated with virtualized and containerized workloads.
• Built infrastructure‐as‐code and platform automation frameworks using Python, PowerCLI (PowerShell), Terraform, and Ansible to standardize upgrades, quality engineering, and operational consistency across network, storage, virtualization, and Kubernetes environments.
• Delivered hands‐on cloud engineering solutions on Microsoft Azure, including Azure infrastructure design, load balancer integration, and Kubernetes‐based application deployments.
• Developed reusable networking and platform automation assets, improving operational efficiency, reducing manual intervention, and accelerating delivery across hybrid cloud, HPE infrastructure, Docker, and Kubernetes platforms.

Momentum telecom / NOC Engineer

• Monitor and support critical managed network elements using real‐time alarm and fault notification systems across Juniper platforms (MX960, MX2010, MX2020, EX4200) and Cisco router series (2500, 2600, 2800, 3800, 7200 VXR).
• Assist with coordination and facilitation efforts across multiple internal support teams, service providers, vendors, and external organizations as required.
• Initiate, update, track, and close trouble tickets, create and distribute network alerts to internal teams (Customer Care, Development, Engineering, etc.).
• Perform proactive testing and monitoring of network elements and protocols, conducting health checks as part of daily operations (EIGRP, BGP).
• Respond to network trouble conditions by following established procedures to directly access network elements, validate issues, and isolate root causes.

AT&T / Tech Mahindra (Network support)

• Knowledge of system integration and networking architectures.
• Infrastructure analysis (fiber, T1, T3 issues).
• Customer Complaint Case Types:
• Audio Quality
• Call Routing
• Applications
• General Area Complaint
• Microcell
• MMS
• SMS
• Voice General Area Complaint
• Voicemail

St. Peter's Health Partners IT Computer & Network admin

• Developed and implemented PC inventory strategy initiatives for 9,200 PCs, including hands-on support for desktops, laptops, and WOWs.
• Cable installations for LAN systems and telephone system wiring; troubleshooting wiring problems.
• LAN systems installer/technician, Cisco routing and switching, troubleshooting wiring issues.
• Configured and administered Active Directory, SCCM deployment (2012-2007), sites, collections, and objects.
• Performed in-place and PC swap upgrades utilizing USB, PXE, and Windows 7.
• Developed and implemented information assurance best practices for end-users to minimize the impact of OS upgrades.

Kennesaw State University

GPA: 3.8

Kennesaw State University

GPA: 3.6